Privacy Policy

Diamond Dynasty Cleaning is a trade name operated by 1000415837 Ontario Ltd., a corporation registered in Ontario, Canada. We respect your privacy and are committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. What Information We Collect

We collect the following types of information:

• Personal identifiers: name, phone number, email, home address
• Service details: appointment times, cleaning preferences, property access instructions
• Payment data: (processed securely through third-party platforms like Stripe or Convertlabs)
• Technical data: IP address, browser type, device ID, site usage patterns (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

• Process bookings and deliver services
• Confirm appointments and send updates via email/text
• Respond to customer inquiries or service issues
• Improve our services through usage analytics
• Comply with legal obligations

3. Sharing of Information

We may share your data with:

• Trusted subcontractors who perform cleaning services on our behalf
• Third-party service providers (e.g., Convertlabs, Google Analytics, Stripe)
• Government agencies or regulators, only if legally required

We never sell your personal data.

4. SMS Consent and Privacy

If you opt in to receive SMS communications from us via our website or web forms, you agree to receive messages related to:

• Appointment scheduling and reminders
• Post-visit instructions and service feedback
• Billing notifications and transactional updates
• Company updates, service announcements, promotions, and special offers

SMS consent is not shared with third parties or affiliates for marketing purposes.
Messaging frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by texting STOP. For help or questions regarding SMS, text HELP or contact 📧 [email protected].

5. Cookies and Tracking

Our website uses cookies and tracking tools to:

• Improve user experience
• Monitor website traffic
• Customize content and offers

You may disable cookies through your browser settings.

6. Data Security

We maintain reasonable physical, organizational, and technical safeguards to protect your information. While we strive to secure all transmissions, no internet-based service can guarantee 100% security.

7. Your Rights

Under PIPEDA, you may:

• Request access to your data
• Ask for corrections or deletions
• Withdraw consent to processing (if applicable)

To submit a request, contact us at 📧 [email protected].

8. Third-Party Links and Tools

Our website may contain links or tools operated by third parties. We are not responsible for the content or privacy practices of those websites or tools.

9. Accessibility Compliance (AODA)

We are committed to ensuring digital accessibility for people with disabilities and strive to meet WCAG 2.0 Level AA guidelines in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you encounter a barrier, please let us know at the contact below.

10. Changes to This Policy

We may revise this Privacy Policy from time to time. All updates will be posted on this page with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:
📧 [email protected]