Terms & Conditions

1. Introduction

Diamond Dynasty Cleaning is a trade name operated by 1000415837 Ontario Ltd., an Ontario-based corporation (“we,” “our,” or “us”). These Terms and Conditions govern the use of our website (www.diamonddynasty.ca) and any services provided. By booking with us, you agree to these terms.

2. Services Provided

We offer:

• Residential cleaning (recurring and one-time)
• Move-in/out cleaning
• Commercial cleaning
• Post Construction Cleaning
• Organization and decluttering services
• Home concierge tasks

Details, task checklists, and rates are outlined on our website and may change at our discretion.

3. Booking and Payment

• Bookings must be made online via our website.
• Full payment is due at the time of booking (hold prior to clean and charged after clean complete).
• All prices are in Canadian dollars and subject to applicable taxes.
• Accepted payment methods include credit card and eTransfer.

4. Cancellation and Rescheduling

• Cancel at least 24 hours in advance to avoid a cancellation fee.
• No-shows or same-day cancellations may incur 100% of the service fee.

5. Satisfaction Guarantee

Let us know within 24 hours if you’re unsatisfied. We’ll offer a re-clean or partial refund, at our discretion.

6. Client Responsibilities

• Provide safe access to the property
• Secure valuables and fragile items
• Disclose any cleaning-specific instructions (e.g., surfaces, materials)

We are not liable for damages from unstable fixtures or undisclosed hazards.

7. Access and Safety Requirements

• Disarm alarms
• Secure pets
• Provide clear instructions for entry and parking

8. Damage and Breakage Policy

• Report any damage within 24 hours
• If we’re at fault, we will cover the cost of repair or replacement
• We are not responsible for pre-existing damage or faulty fixtures

9. Liability Disclaimer

• We are not liable for incidental or consequential damages.
• We are not responsible for loss of income, loss of enjoyment, or emotional distress related to cleaning services.

10. Cleaning Results Disclaimer

We do not guarantee the removal of permanent stains or damage caused by prior negligence or improper care.

11. Right to Refuse Service

We may refuse service due to:

• Unsafe working conditions
• Aggressive pets or harassment
• Inappropriate client behavior

12. Non-Solicitation

Clients may not hire or solicit Diamond Dynasty Cleaning staff directly. If breached, a $3,000 CAD fee will apply.

13. Use of Third-Party Tools and Subcontractors

We use third-party software tools, including Convertlabs, to automate communication, reminders, and client management. We also work with independent subcontractors to deliver cleaning services. While we vet and train our partners carefully, we are not responsible for errors or service issues caused by third-party platforms or independent contractors beyond our control.

14. Gift Card and Referral Program Terms

• Referral rewards are issued after your referred client completes their first service.
• Gift cards are non-refundable and cannot be redeemed for cash.
• Diamond Dynasty Cleaning reserves the right to change or cancel promotions at any time.

15. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, government restrictions, severe weather, labor shortages, or power outages.

16. Accessibility Compliance (AODA)

1000415837 Ontario Ltd., operating as Diamond Dynasty Cleaning, is committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and aims to comply with WCAG 2.0 Level AA standards for digital accessibility. If you encounter accessibility barriers when using our website, please contact us immediately at 📧 [email protected].

17. Intellectual Property

All content on our website, including logos, copy, and images, is the property of Diamond Dynasty Cleaning or its licensors and may not be used without permission.

18. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any legal disputes shall be resolved in the courts of Ontario.

19. Changes to These Terms

We reserve the right to update these terms at any time. Changes take effect upon posting to our website.

20. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Diamond Dynasty Cleaning. These messages may include:

• Appointment scheduling and reminders
• Post-visit instructions and service feedback
• Billing notifications and related transactional updates
• Company updates, service announcements, promotions, and special offers

Messaging frequency may vary. Message and data rates may apply.

To opt out at any time, text STOP. For help or more information, text HELP or contact us at 📧 [email protected].

You can review our full Privacy Policy and Terms of Service for more information.