Diamond Dynasty Cleaning is a trade name operated by 1000415837 Ontario Ltd., an Ontario corporation (referred to as “Diamond Dynasty Cleaning,” “we,” “our,” or “us”). These Terms and Conditions govern use of our website, diamonddynasty.ca, and all cleaning, organization, and related services booked through us.
A person or entity requesting services (the “client” or “you”) agrees to the specific service description, selected add-ons, confirmed appointment details, total price, and these Terms when completing a booking and expressly accepting the agreement. Where someone books for an owner, tenant, landlord, seller, buyer, or property manager, that person must communicate the applicable requirements to everyone whose conduct or property access may affect the appointment.
Acceptance of a booking does not mean that unreported hazards, additional tasks, or a property condition materially different from the booking description have been approved. The booking is based on information provided by the client. The version of these Terms provided and accepted at booking governs that booking; later website changes do not automatically alter previously confirmed bookings.
Where applicable Ontario or Canadian law grants rights that cannot be waived by contract, those rights take priority over any inconsistent provision of these Terms.
Diamond Dynasty Cleaning offers cleaning and related services, which may include:
The confirmed booking controls what is included. Service descriptions and checklists identify the intended tasks; packages are not unlimited cleaning time, an open-ended promise to restore neglected surfaces, or authorization to undertake work beyond the agreed scope. A service name such as “deep cleaning” does not include every possible intensive, restorative, hazardous, or specialist task.
Optional services—such as inside appliances, interior cabinetry, specialty detailed work, or other add-ons—are included only if they are expressly selected or confirmed. We may decline tasks involving unsafe access, unsuitable materials, or insufficient information. Prices and service descriptions may be changed for future bookings, but a previously confirmed price or scope will be changed only as permitted by the agreement and applicable law.
We are not a moving, junk-hauling, pest-control, mold-remediation, sewage-remediation, hazardous-waste, or specialist restoration company. Those tasks are excluded unless a separate, lawful specialist arrangement is expressly made.
All details submitted through our booking form, by email, by telephone, or in photographs must be accurate and reasonably complete. This includes property size, number and condition of rooms, occupancy, previous cleaning history, service type, access, parking, animals, and anything likely to alter the cleaning time, staffing, equipment, price, or health and safety assessment.
Before confirming a booking, clients must disclose known or suspected unusual or problematic conditions, including:
We may request current photographs, a walkthrough, or additional answers before confirming whether the booked service is appropriate. If material conditions change after booking, the client must advise us before the appointment so that suitability can be assessed.
Failing to disclose a material condition can affect whether a service is possible. If it prevents safe or reasonable performance at the scheduled appointment, the mandatory-departure and site-not-ready provisions in Section 11 apply.
Bookings are normally submitted and confirmed online. The price shown at checkout is based on the property information, service category, frequency, and additional options selected by the client. All prices are in Canadian dollars; applicable taxes and the total amount payable must be disclosed before booking confirmation.
Payment is usually processed by credit card, although eTransfer may be accepted where specifically arranged. A card authorization or temporary hold may be placed before the service, with the completed booking ordinarily charged after service. A hold is not necessarily a completed payment and may appear differently depending on the issuing bank.
By supplying payment information and confirming a booking, the client authorizes the agreed service charge and any clearly disclosed, expressly accepted, and legally recoverable cancellation or site-not-ready fee to be processed in accordance with the accepted agreement and the payment processor’s rules. A charge does not become lawful solely because a payment method is on file.
Optional additional services, upgraded Heavy Duty requirements, extra labour, or revised work will be quoted and require the client’s express approval before that extra work is performed. We will not silently perform an upgrade and then charge for it without approval. If the existing scope cannot be performed safely or reasonably, Section 11 governs departure and site-not-ready consequences.
The client is responsible for payment accuracy and for reviewing booking confirmations. A transaction or payment-processing issue does not relieve a client of a lawful amount due, but charges will remain subject to applicable consumer and payment-card protections.
Because we reserve staff and appointment capacity specifically for a confirmed booking, clients must submit a cancellation or rescheduling request at least 24 hours before the scheduled arrival time to avoid our standard late-notice fee, subject to mandatory legal rights.
Cancellations and rescheduling requests received less than 24 hours but more than 3 hours before the scheduled arrival time are subject to a $79 CAD fee. The same fee applies whether the client cancels the appointment or requests a different date or time.
Cancellations and rescheduling requests received 3 hours or less before the scheduled arrival time are subject to a charge equal to 100% of the confirmed booking price, to the extent legally recoverable. The full-booking charge replaces the $79 late-notice fee for that appointment; the two fees are never added together. This rule applies to both cancellations and rescheduling requests.
If the client does not provide agreed property access, is absent when their presence is required for entry, or otherwise causes a no-show at the scheduled appointment, the full-booking charge may apply where legally recoverable. Examples include missing or incorrect entry codes, inaccessible keys, unavailable building access, or client-controlled entry restrictions. Where the cleaning team arrives but client-controlled property conditions prevent the service, the separate mandatory-departure and site-not-ready policy in Section 11 applies.
Clients must not assume that emailing or calling shortly before the appointment automatically cancels a confirmed booking. A request must reach us through an available communication channel and be received in sufficient time to meet the applicable notice period.
These fees are intended to address the costs and reasonably anticipated losses associated with reserved staff time, scheduling commitments, travel or dispatch, and appointment capacity that may not be recoverable at short notice. The applicable charge remains subject to the booking agreement and consumer protection law, including any legal limits on penalties or cancellation fees. No duplicate cancellation or site-not-ready charges will be imposed for the same event.
The property must be safe, reasonably accessible, and prepared for the precise booked service before the scheduled arrival time. Clients are responsible for arrangements under their control, including instructions given to residents, tenants, landlords, movers, junk removal providers, contractors, property managers, and others involved with the premises.
Before the crew arrives, the client must:
Cleaners are not required to move heavy furniture, carry household belongings to a truck, empty rooms of moving boxes, handle unknown chemicals, or clear excessive rubbish before cleaning. A failure to meet preparation requirements that materially prevents work is a site-not-ready condition under Section 11.
Our cleaners cannot perform their booked cleaning around active moving operations, junk removal crews, construction trades, or other work that materially interferes with safe, effective, uninterrupted cleaning. All such activity must be completed and work areas cleared before the scheduled cleaning appointment begins.
This includes, but is not limited to:
The client is responsible for coordinating the timing of all separate services. Miscommunication among a client, tenant, owner, contractor, or removal company is not a reason to require our cleaners to accommodate the overlapping work.
Cleaners are not required to wait while a moving or junk-removal truck is unloaded, wait for trades to finish, re-clean newly soiled areas, move equipment belonging to other companies, or improvise a smaller substitute service. A parked truck or non-interfering visitor, by itself, is not grounds for cancellation: the decisive issue is whether the property or other activity materially prevents safe, reasonable performance of the confirmed cleaning.
Where interfering third-party activity makes the property not ready for the scheduled service, cleaners will leave and the standard full-booking site-not-ready charge under Section 11 applies, to the extent legally recoverable.
Normal housekeeping is different from a property clearance. A regular cleaning package may include routine emptying of ordinary household garbage bins where specified, but does not include collecting, sorting, hauling, or disposing of large volumes of unwanted contents or accumulated waste.
Unless a suitable separate service has been expressly quoted and approved, the following are outside cleaning scope:
Organization and Decluttering Services, if specifically booked, address agreed non-hazardous belongings only and do not convert a cleaning appointment into junk removal or hoarding remediation. Clients must arrange for any required clear-out or specialist remediation to be completed before the cleaning visit.
If excessive rubbish or clutter blocks necessary surfaces, prevents access, creates a health risk, or makes the advertised service materially impossible, the crew will leave under Section 11. The client remains responsible for the site-not-ready charge as provided there, subject to law.
Standard and Recurring Cleaning is designed for surfaces maintained with routine housekeeping. Where a property has not received professional cleaning for more than 30 days, our First-Time Cleaning category may be required so that an appropriate baseline can be established. The calendar period is a guide; the actual condition of the home still determines service suitability.
First-Time Cleaning is intended to establish that baseline through the more detailed tasks expressly included in the selected package. It is not an unlimited restoration, property clearing, or specialist remediation service. Additional tasks such as certain appliance interiors or cabinetry must be selected where offered.
Heavy Duty Cleaning is an additional level of effort for visible, accessible, ordinary household buildup that requires more attention than a reasonably maintained home. It may be appropriate for moderate-to-heavy buildup accumulated over roughly 30–90 days, depending on how the property has been maintained. This is not an automatic guarantee that all accumulation from that period or older will be removable within the booking.
Examples of potentially covered buildup, only on accessible surfaces within the purchased cleaning scope, include:
Heavy Duty is not a substitute for an extreme-condition quote. Extensive baked-on grease, long-neglected mineral deposits, years of residue, severe odours, deeply embedded contamination, heavy pet waste, extensive trash, hoarding, or unusual accumulations that require restoration methods, major extra labour, specialty products, or multiple visits are not automatically included, even if a Heavy Duty option was selected.
Clients must disclose unusually severe conditions before booking, with photographs when requested, so we can assess labour, staffing, timing, and whether the job is within our capabilities. A suitable additional scope requires written quotation and acceptance before extra work. If the discrepancy is so substantial or unsafe that the booked service cannot reasonably proceed, our cleaners will leave and Section 11 applies.
Heavy Duty Cleaning never includes the excluded hazardous work identified in Section 10. Some stains, mineral etching, oxidized surfaces, or old damage cannot be removed through cleaning; see Section 16.
We maintain strict precautions to reduce risk to cleaners, clients, equipment, other customer properties, and the public. We do not provide pest extermination, mold remediation, sewage cleanup, hazardous-material handling, biohazard remediation, or specialist decontamination.
Known or suspected risks must be disclosed before booking, including recently treated infestations and any safety or re-entry restrictions. Conditions outside our scope include:
An isolated incidental insect is not automatically an infestation, and minor superficial bathroom mildew may fall within normal cleaning when safe and expressly included. A cleaner is not expected to diagnose mold species, measure air quality, or confirm that a suspected hazard is harmless before stopping work.
When cleaners reasonably identify an unsafe or potentially hazardous condition, they will cease affected work, avoid exposure, notify the office when safe, and leave the property when cleaning cannot safely continue. They will not be required to investigate, remove, contain, or work around hazardous materials.
Where the condition was known, reasonably should have been disclosed, or otherwise results from a client-controlled readiness failure that prevents the appointment, Section 11 governs the full-booking charge, subject to applicable law. A suitable remediation provider must address excluded hazards before a new cleaning appointment.
THIS IS A MATERIAL TERM OF EVERY CLEANING BOOKING. At the scheduled arrival time and throughout the visit, the client must provide a safe, accessible, accurately described, and service-ready property. If the crew cannot safely or reasonably perform the confirmed service because of a material client-controlled readiness failure or undisclosed property condition, the appointment will end and our cleaners will leave.
Conditions include, when they prevent the agreed work: overlapping moving operations or junk removal activities; contractors or trades; blocked parking or access; rooms filled with belongings or excessive waste; an unexpectedly extreme level of buildup; unsafe dust or fumes; infestation indicators; significant mold, biohazards, or other unsafe conditions; or material inaccuracies in the booking information.
The standard site-not-ready charge is the full confirmed booking price (100%), including the selected cleaning services and add-ons, with the proper tax treatment determined by law, to the extent the charge is legally recoverable. The same standard applies if the team must discontinue service after beginning the work because a disqualifying condition emerges.
The charge is intended as agreed compensation for a blocked appointment slot, pre-committed crew availability, travel or dispatch, administrative preparation, and the loss of an opportunity to accept other bookings. These losses can arise even when no cleaning is completed. The amount’s legal enforceability depends on applicable consumer law and whether the provision is a reasonable measure of loss rather than a penalty; these Terms do not override that legal assessment.
Our cleaning personnel do not have to wait for moving crews to finish, remain in a potentially hazardous environment, negotiate a new price on-site, clear belongings, undertake a different service, or clean only a few rooms in place of the confirmed booking. Cleaning staff and subcontractors cannot alter the payment terms on-site.
For fairness and legal clarity, the charge is linked to a material inability to perform the booked service. A harmless parked vehicle, a client quietly working in another room, or another immaterial condition does not by itself trigger a site-not-ready charge. This section does not apply when the company is responsible for being unable to deliver the service or when a consumer has a mandatory statutory cancellation or refund right.
Charges imposed under this section will not be duplicated under Section 5 for the same event. Any legally required adjustment or refund will be made.
The original price covers the confirmed booking—not every task visible at the property. If a safe and serviceable property requires additional non-hazardous work beyond the purchased package, we may provide a revised quote specifying the extra tasks, cost, and scheduling requirements. Extra work begins only after the client expressly authorizes it.
Where a property is materially misrepresented or cannot be safely serviced, there is no requirement to offer or complete a revised cleaning. The mandatory-departure rule in Section 11 applies when its conditions are met; declining a newly proposed optional upgrade alone does not automatically make a property unsafe.
If a disclosed or undisclosed condition directly causes documented, reasonable equipment decontamination or replacement expenses, we may seek reimbursement where those costs are independently legally recoverable. We will not charge arbitrary, undisclosed amounts to a stored card or recover the same loss more than once.
Additional appointments to address a property after junk removal, moving, repairs, or specialist remediation are new bookings unless otherwise agreed in writing. The original appointment’s applicable cancellation or site-not-ready charge is separate from the price of any new service.
Booked rooms and surfaces must be accessible without climbing, moving heavy contents, entering unsafe areas, or breaching building rules. Clients must obtain any required building approvals, loading-zone permission, elevator reservation, or visitor parking arrangements before the appointment. Parking must be legally available and reasonably close enough to permit safe unloading of necessary supplies.
Cleaners may not block fire routes, park illegally, carry heavy equipment an unreasonable distance because a required loading space is unavailable, or enter spaces with unsecured animals or unsafe electrical and structural conditions. Work also requires functioning water and electricity unless a different arrangement was expressly accepted in advance.
Pets may remain in the property only when controlled and kept away from active work areas. The client must disclose any history of aggressive behaviour, escape risk, or sanitation problems that may affect the service.
If these conditions materially prevent safe or reasonable completion of the booking, cleaners will leave under Section 11. A minor inconvenience that does not materially prevent the service does not alone trigger departure or the full-site-not-ready fee.
We want clients to notify us promptly when a cleaning task included in the confirmed scope appears to have been missed or completed inadequately. Please contact us within 24 hours after service when reasonably possible, identifying the area and providing relevant photographs so we can assess what occurred while the condition is still verifiable.
We will review the booked checklist, conditions encountered, information from the cleaning team, and supporting photographs. Where appropriate, a reasonable remedy may include correcting an included task or another adjustment required by applicable law. A re-clean, if arranged, is limited to the relevant originally included areas and does not automatically expand the purchased scope.
The satisfaction process does not include complimentary performance of unbooked extras, restoration of permanent damage, cleaning of inaccessible areas, re-cleaning after movers or other parties re-soil the home, or specialist hazardous tasks that were excluded at booking.
The 24-hour reporting request helps us investigate promptly; it does not shorten any non-waivable statutory right or prevent a legitimate complaint that the law permits after that period.
Clients should secure sentimental or irreplaceable items, valuables, loose decorations, unstable objects, and sensitive documents. Known loose fixtures, damaged tiles, deteriorated grout, unstable shelving, scratched finishes, specialty coatings, poorly fitted appliances, or other vulnerabilities must be disclosed before work begins.
If a client believes our service caused property damage, they should report it promptly—preferably within 24 hours—with photographs, a description of the item, and any relevant prior condition information. We may request reasonable access to inspect the alleged damage and determine the appropriate resolution.
Diamond Dynasty Cleaning will address damage for which it is legally responsible. We are not responsible solely because an already defective or improperly installed fixture fails during ordinary, careful use, although we remain responsible to the extent our negligence caused or contributed to that failure.
We do not guarantee repair or replacement of an item damaged before arrival. Nothing in this policy excludes liability that cannot be excluded or limits a mandatory consumer remedy.
Professional cleaning is not a guarantee of restoration. Results depend on the material, age, cleaning history, prior chemical use, exposure, accumulated residue, and whether the surface can safely tolerate available cleaning methods.
Some conditions may remain despite reasonable cleaning effort, including permanent stains, rust, corrosion, mineral etching, discolouration, disintegrating caulking, degraded grout, baked-on residues, sun damage, odours embedded in porous materials, and scratches or damage from earlier work.
We will not knowingly use unnecessarily aggressive chemicals or abrasion simply to remove a mark when doing so could damage the underlying material. Our team may stop or omit a task if a surface reacts unexpectedly, a finish is deteriorating, or the required work would become a specialist restoration service.
A quote for cleaning does not include resurfacing, polishing, sealant replacement, grout restoration, painting, pest treatment, replacement of fixtures, or repair of pre-existing physical damage unless such services were specifically and lawfully agreed.
Clients and all persons present must provide a respectful working environment. We do not accept abusive language, intimidation, threats, harassment, sexual misconduct, discrimination, unsafe behaviour toward personnel, or pressure to perform tasks that our cleaners have identified as hazardous or excluded.
Animals must be secured when reasonably requested. Children and visitors must not interfere with equipment, chemicals, ladders, or active work areas. Clients should not direct individual subcontractors to change a confirmed scope or independently agree to separate paid work.
If the situation becomes unsafe, cleaning personnel will discontinue work and leave when necessary to protect their safety. The applicable payment consequence, if any, depends on the reason the appointment could not continue and the policies in Sections 5 and 11; a full charge is not imposed merely because management chooses not to provide future service.
Diamond Dynasty Cleaning may decline future bookings where there has been serious misconduct, repeated violations of reasonable safety requirements, or a material breakdown in the working relationship, subject to applicable law.
The client agrees not to knowingly bypass Diamond Dynasty Cleaning by directly soliciting or engaging cleaning personnel or independent subcontractors introduced through our company for substantially similar cleaning services at the client’s property during the active customer relationship or for 12 months after the most recent service.
This clause is intended to protect the company’s investment in recruitment, screening, training, client acquisition, scheduling, and placement. It does not prevent an individual from working generally or restrict any statutory employment or labour rights.
If a client breaches this non-solicitation commitment, Diamond Dynasty Cleaning may seek a $3,000 CAD recruitment and replacement amount only to the extent that it constitutes an enforceable measure of loss under applicable law. A figure stated in these Terms is not automatically enforceable if a court considers it an unreasonable penalty or an unlawful restraint.
Clients who wish to work with a preferred cleaning team member should arrange further services through Diamond Dynasty Cleaning.
For estimates, staffing decisions, quality assurance, and dispute resolution, we may ask for photographs before an appointment or document work areas on arrival, during service, and at completion. Records may include visible buildup, excessive clutter, access obstructions, damage that appears pre-existing, hazardous conditions, and completed surfaces.
Images should focus on relevant work conditions rather than unnecessary personal information. Cleaning personnel are not authorized to publish private interior photographs on personal social accounts. Images will not be used in our public advertising without appropriate permission.
We may retain booking records, accepted Terms, payment authorization records, arrival and departure times, documented concerns, and related client communications for legitimate business and legal purposes. Collection, use, storage, and sharing of personal information must comply with applicable privacy laws and our Privacy Policy.
Where a site-not-ready charge is involved, contemporaneous notes or photographs may be used to establish what conditions materially prevented the agreed service.
We use booking and communication platforms, including ConvertLabs, and payment processing, email, and messaging service providers to administer appointments, accept payments, send reminders, and communicate with clients. Third-party tools may occasionally experience interruptions or technical issues that are outside our reasonable control.
We may assign services to properly selected independent subcontractors working on our behalf. Clients should address service changes, scheduling, concerns, payments, and disputes through Diamond Dynasty Cleaning rather than making separate arrangements with an individual cleaner.
We take reasonable steps to coordinate services and respond to reported problems. A third party’s involvement does not automatically relieve Diamond Dynasty Cleaning of legal obligations owed to the client. Third-party providers may have separate privacy or payment terms applicable to their systems.
Gift cards and referral rewards may be offered from time to time. Their eligibility rules, redemption requirements, service exclusions, and any qualifying transaction requirements will be disclosed with the relevant program. Referral rewards generally become eligible only after a referred client completes and pays for a qualifying first service.
Gift cards cannot be exchanged for cash except where required by law. Ontario consumer gift-card protections, including applicable rules regarding expiry dates and fees, govern eligible gift cards regardless of wording in a promotion.
Discount codes may have valid booking periods, minimum purchases, geographic restrictions, and other disclosed conditions. Offers cannot be combined unless expressly stated. We may modify or end promotions for future transactions, but will not retroactively remove benefits already earned in contravention of applicable law.
Some events are beyond the reasonable control of either party, including significant storms, natural disasters, widespread power outages, government restrictions, unexpected public emergencies, and serious transportation disruptions. These may prevent safe travel or the delivery of services at the scheduled time.
We will communicate material interruptions when reasonably possible and handle the affected booking in accordance with the accepted agreement and any mandatory refund, cancellation, or other consumer rights. Neither party is required to engage in unsafe conduct merely to complete a booking.
Events truly outside a client’s control are not automatically treated as client-caused site-not-ready violations. Conversely, ordinary scheduling conflicts, moving crews booked for the same time, or a failure to plan lawful access are not automatically force-majeure events.
1000415837 Ontario Ltd., operating as Diamond Dynasty Cleaning, is committed to meeting applicable requirements under the Accessibility for Ontarians with Disabilities Act (AODA), where those requirements apply to our business and services.
We aim to make website information and customer communications accessible and will consider reasonable accessible communication or service arrangements on request, consistent with our ability to perform cleaning safely. A request for accommodation does not authorize hazardous work or waive the client’s mandatory statutory rights.
To report an accessibility barrier or request assistance with booking information, please contact [email protected] or (866) 886-3169.
Unless otherwise identified, our business name, logos, original copy, checklists, photographs, website layouts, graphics, and other published materials belong to Diamond Dynasty Cleaning or authorized licensors. They may not be reproduced, resold, republished, or used to represent another business without permission, except as permitted by law.
Website content is provided to describe our services and enable legitimate bookings. Users must not misuse website forms, impersonate others, submit malicious material, or interfere with the operation of our systems.
External links may be provided for convenience. We do not control all third-party website content or policies and do not endorse every statement appearing on linked sites.
Clients may receive transactional communications necessary for a requested or booked service, such as appointment confirmations, access questions, scheduling changes, payment notices, invoices, post-service instructions, and service feedback requests, subject to applicable communications law.
Promotional communications are different from transactional messages. Marketing emails or texts describing offers, promotions, or other advertising will be sent only where appropriate consent or another lawful basis exists under Canada’s anti-spam requirements. Accepting these Terms does not by itself provide blanket consent for marketing.
Where SMS messaging is used, message frequency varies and carrier message/data charges may apply. Clients can opt out of promotional messages by replying STOP where supported. For assistance, reply HELP where supported or contact [email protected].
Clients should keep contact information current so important appointment communications can be delivered. Opting out of promotional messaging does not cancel an active cleaning booking or otherwise remove valid contractual payment obligations.
These Terms are governed by the laws of Ontario and applicable federal laws of Canada. Disputes will be dealt with through the legally appropriate courts, tribunals, or other processes, without restricting any mandatory jurisdiction or consumer right granted by law.
Ontario consumer protection legislation imposes requirements on applicable online agreements, including clear pre-contract disclosure, an opportunity to accept or decline and correct errors, and delivery of a written agreement. We intend that our online booking process meet those requirements. The relevant service description, confirmed total price, date, and material charges form part of the transaction information disclosed at checkout.
If any term is found invalid or unenforceable, the remaining terms will continue to apply to the extent permitted by law. No term is intended to waive non-waivable statutory consumer rights, exclude liability that cannot lawfully be excluded, or make an otherwise unenforceable charge enforceable merely by calling it mandatory.
We may update these Terms for future appointments by posting a revised version. The version provided and accepted when a booking is confirmed generally governs that booking, unless a subsequent change is validly agreed and implemented under applicable law.
We encourage clients to save a copy of the accepted Terms and booking confirmation for their records. Where an applicable internet-agreement rule requires us to deliver a written copy of the agreement, we will do so through an accepted method, such as an email that the client can retain and print.
Diamond Dynasty Cleaning (1000415837 Ontario Ltd.)
Website: diamonddynasty.ca
Email: [email protected]
Phone: (866) 886-3169
For requests about a booking, cancellation, property condition, accessibility, or a service concern, use the contact information above and include the booking details needed to identify the appointment.