Standard & Recurring Cleaning is designed to maintain a home that is already at a professional cleaning standard. It covers the regular cleaning and maintenance of the main living areas, bedrooms, bathrooms, kitchen, stairs, hallways and laundry room, with available extras added separately when needed.

If your home has not been professionally and thoroughly cleaned within the previous 30 days, First-Time Cleaning is required to ensure the home is brought up to our initial cleaning standard before Standard or Recurring Cleaning begins.

Move-In / Move-Out Cleaning is intended for an empty or substantially empty property being prepared for possession, sale, handover, move-in or move-out.

Recurring office and commercial cleaning is available for professional and client-facing workspaces.

Post-Renovation Cleaning addresses fine renovation dust and residue that require a different process than routine residential maintenance.

Post-Construction Cleaning addresses construction dust, debris and final-stage detailing after trades are finished and the site is ready for cleaning.

We’re proud of what we do offer — and clear about what we don’t. For safety, liability and service quality, the following are outside our scope:

• We do not clean blinds
• Heavy lifting or large appliance moving
• Cleaning during active trades or construction
• Exterior windows
• Moving vases, hung pictures or other delicate items
• Strong odour, mold or smoke removal
• Carpet steam cleaning or floor polishing
• Cleaning light bulbs, chandeliers or other high-risk areas
• Cleaning inside dishwashers or washing machines
• Heavy marks or stains on walls, baseboards or other painted surfaces where cleaning could potentially damage the paint
• Removing excess paint from surfaces
• Hazardous or infestation-related homes
• Dish drying and putting away; we can load dishes if requested

Still unsure? Reach out and we’ll clarify before your appointment.

Yes. We like expectations to be clear from the beginning, so our Terms & Conditions outline important details around service scope, property access, cancellations, payments and appointment policies.

View Terms & Conditions →

We understand that inviting someone into your home is personal, and we take that seriously.

Every cleaning professional goes through our screening and onboarding process before servicing Diamond Dynasty clients. We look for reliability, professionalism, attention to detail and the ability to meet the standards our clients expect.

If something needs attention, please contact us within 24 hours of your completed service. We’ll review what happened, confirm the booked scope and determine the appropriate next step.

Payments are securely processed through Stripe — a secure third-party payment system. Diamond Dynasty Cleaning does not directly store your full credit card details.

Yes. Background checks are required as part of our provider onboarding process before a cleaning professional enters a Diamond Dynasty client’s home.

If you believe something within the booked scope was missed, please contact us within 24 hours of service completion.

We’ll review the concern and, where appropriate, arrange a re-clean of the affected area.

Because the size of the full home affects how much time we reserve and how we schedule the appointment. Booking your actual home size helps us price the service accurately and make sure your cleaning professional has enough time to do the work properly — without rushing or guessing.

Yes — we can focus on specific rooms or priorities with a custom-focus clean. A 3-hour minimum applies, and we still ask you to book using the actual size of the home so the appointment is scheduled accurately.

Not if renovation dust is present in the areas being cleaned. Fine construction dust behaves differently from regular household dust, so a Standard Clean isn’t the right service for it.

Once the trade work is complete and tools and materials are out of the cleaning area, book Post-Renovation Cleaning. If only part of the home was renovated and you also need unaffected areas cleaned, include that in the project details so we can scope both properly.

Diamond Dynasty Cleaning serves Barrie, Innisfil, Newmarket, Aurora, Vaughan, King City and surrounding communities across Simcoe County, York Region and the GTA.

Yes. Cleaning professionals arrive with the supplies and equipment required for the booked service unless specific arrangements have been made in advance.

Yes. Optional extras may be added where available. If something is not listed, contact us before the appointment so scope and timing can be confirmed.

Online booking is available 24/7. Client-support and appointment hours will be confirmed in the final wording.

The number of cleaning professionals assigned depends on the size and depth of the service, the overall scope, and provider availability at the time of booking.

For larger or more detailed cleans, we’ll usually try to send two or more cleaning professionals whenever availability allows.

No. Many clients are at work or out running errands while we clean. If you won’t be home, provide your access instructions when booking so the appointment can go ahead as scheduled.

Plans change. We simply ask for at least 48 hours’ notice whenever possible so we can respect our cleaning professionals’ schedules and reserved time.

Cancellations or rescheduling within 24 hours are subject to a minimum $79 late-cancellation fee.

Residential recurring service does not require a long-term commitment unless a separate written agreement applies.

Pricing depends on the service selected, property details, current condition, frequency and any extras or specialty work requested.

Office, commercial and construction cleaning can follow our regular pricing when the work falls within our standard scope. Custom pricing is only required when the property or requested work falls outside that regular scope.